Remote Customer service Jobs · Data Analytics

As a Customer Success Manager, you will guide a portfolio of customers through their entire journey, from onboarding to renewal, ensuring they are continuously realizing value from our platform. Your goal is to transform customers into lifelong advocates by deeply understanding their business objectives and helping them achieve success. You will guide customers to achieve their business goals by defining success criteria, identifying impactful use cases, and driving broad user adoption.

• Design and optimize AI chatbot playbooks and conversational flows.
• Monitor and analyze Chatbot performance to improve resolution and customer experience.
• Collaborate with cross-functional teams to refine conversational design and ensure a smooth customer journey.

Pismo is seeking a transformative leader to build and scale a Client Success function for the EMEA region, owning the entire client experience and leading a team of Client Success Partners. Responsibilities include enhancing the post-onboarding experience, leading value mapping sessions, accelerating operational uplift strategy, deepening a data-driven culture, and serving as a senior point of contact for critical client situations.